I frequently travel overseas. Recently I visited the lovely country of Panama and enjoyed it very much.
During my travels I typically encounter honest and welcoming individuals. With major exception, this is what I encountered during my recent stay in your wonderful country. It was obvious from the very beginning that I was being scammed.
- I arrived in Pamana 23 Jan, went to the Dollar Rental office at the airport and completed the necessary paperwork. Confirmation: N3878651. The The man at the desk tried to charge me for an intermediate car even though I had reserved a subcompact. As I started to drive away I noted the gas tank was only 1/4 full. So I immediately returned to the office and the manager insisted I complete all of the paperwork from scratch.
- I requested that CDW no be applied to the policy. The man at the desk said no problem. I asked him the cost and he said 118 dollars.
- There were many scratches on the hubcaps and both bumpers. The worker ran around the car and marked a few. I pointed out a few more and insisted the worker include them on the paperwork. He was not happy.
- I returned the car and the man at the desk sent a worker to check the car. The worker returned and said there was no damage.
- Then the man at he desk told me the cost would be $520! I told him that I had declined CDW and the bill should be $128. Despite my courteous protest the man at the desk said I have no option but to pay this sum. I told him we had a contract. The man at the desk then sent the worker out to inspect the car a second time.
- The worker then returned and said there was a small scratch on the front bumper, that I was reponsibile for this and that I now owed and additional 200$. When I protested a third time, he told me that if I would sign the paperwork the charge for the scatch would be reduced to $150.
- It was now very very obvious that I was being completely scammed. I requested the worker's name (he had no nametag one) and he refused to give it to me. I requested the manager's name and was again refused. The manager said that if was not happy I should call somebody in Panama City but they would do nothing about it. I asked for the phone number but was told to look it up myself.
- I asked for a complete bill. I was refused.
- I politely requested the documents concerning this situation such that I could take care of it upon my return USA. I was also refused this request.
Thank you in advance for your assistance. I hope to once again be able to rent a car from your company and to be able to recommend you to my friends and travel acquantances.
Stephen Mark Ulissi
Bethesda, MD
301 641 9160
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